Privacy

Thanet Drink Drop Privacy Policy

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with General Data Protection Regulation (GDPR).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service during and after your order.

We will always give you the opportunity to unsubscribe from any marketing received from us, you need only to contact us.

In order to process your order we need to gather information such as: Your name, Address, Phone number, Email address, payment details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct them promptly.

Any personal information which we hold will be held securely in accordance with our internal security policy.

We may use technology to track how visitors use our site, briefly this can include using a "cookie" which would be stored on your browser along with various other marketing tools. 

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

• Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

• Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

• Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

• Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

• Forms related cookies

When you submit data to us through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

• Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

• Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
• As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
• The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

• Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including Facebook, Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

If you are still looking for more information then you can contact us.

How We Collect Your Information

We collect your information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.

We collect information:

• when you create an account with us or you change your account settings;
• when you place an order with us and during the order process (including for payment and order delivery);
• through your interactions with us or our services, such as when you request information or to receive marketing, information about Thanet Drink Drop initiatives or other communications from us by email, phone, post, SMS, push notification, or via our chat function;
• when you participate in a competition, prize draw, promotion about our services, or our partners’ services; and
• when you browse or use our Sites (before and after you create an account with us).

We also collect information from third party sites, such as advertising and social media platforms and our fraud detection provider. If you link your social media or your third-party accounts to us, we will keep a record of your social media handle, and the other information that is made available to us according to your social media account settings. 

Marketing

Where you have given your consent or where we have a legitimate interest for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services, or Thanet Drink Drop initiatives that may be of interest to you and we may contact you to do so by email, post, phone, or push notification or in-app message.

We use online advertising to keep you aware of what we’re up to and to help you see and find our products.

We use your information to make sure the online ads we manage are relevant to you and so you may see Thanet Drink Drop banners and ads when you are on our Sites or other third party websites and apps, such as on social media, or relevant third party ads on our Sites. 

We manage this through a variety of digital marketing networks and using a range of advertising technologies of third party advertising partners (“Advertising Partners”). The banners and ads you see are based on information we hold about you, or your previous use of our services (for example, your order history) or on banners or ads on our Sites that you have previously clicked on.  

You can control your marketing preferences by:

• visiting our website, www.thanetdrinkdrop.online;
• clicking on "Account" (for our website this is under the drop-down menu); and

scrolling down to "Contact Preferences".

Where you have chosen at a device level to begin or continue receiving push notifications from us, we send you push notifications relating to the services that you have requested from us and information about our services, offers and Deliveroo initiatives. You can choose to stop receiving push notifications from us at any time by changing your preferences on your mobile device.

We may still contact you through email where you have opted out of direct marketing with service communications, such as correspondence providing information about your order, service interruption and delivery safety.

We use your information to send you communications that are the most relevant to you. You have certain rights in relation to this type of processing. Please see “Your Rights” section for more details.

In addition, when you interact with ads on our Sites or a Thanet Drink Drop ad on a third-party site or app, we or relevant Advertising Partners collect personal information about your interaction with the relevant ad, which is used to provide us with aggregated statistics and reports (which do not contain your personal information) to help to measure the effectiveness of our advertising or third party advertising on our Sites or our Advertising Partners platforms.  

We and/or our Advertising Partners use tracking technologies to serve and measure the ads you see. For more information on our use of cookies and other similar technologies (including advertising technologies) and details on how to manage your consent to cookies please “Cookies” section and our Cookie Policy.

Your Rights

Under certain circumstances, you have rights under data protection law in relation to the information we hold about you.

These include:

The right of access. This is also known as a “data subject access request”. You have the right to receive a copy of the information we hold about you and to check that we are lawfully processing it.

The right to rectification. You are entitled to have any incomplete or inaccurate information we hold about you corrected, though in some cases, we  need to verify the accuracy of the new information you provide to us. 

The right to erasure. This is also known as “the right to be forgotten” which enables you to request the deletion or removal of certain of the information that we hold about you where there is no good reason for us continuing to process it. This right is not absolute and only applies in certain circumstances.

The right to restrict processing. You have the right to block or suppress further use of your information in certain circumstances. When processing is restricted, we may still have a lawful reason to store your information, but we will not use it further.

The right to data portability. You have the right to receive your information in a structured, commonly used and machine-readable format which you can transfer to another service provider or other third party.This right is not absolute and only applies in certain circumstances.

The right to withdraw consent. Where we rely on consent to use your information, you have the right to withdraw that consent at any time.  Withdrawing consent will not, however, make unlawful our use of your information before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you.

The right to object to processing. You have the right to object to certain types of processing of your information, including processing for direct marketing purposes and profiling. You can object by changing your marketing preferences and disabling cookies as set out in the “Cookies” and “Marketing” sections or by contacting us. 

You have the right not to be subject to a decision based solely on automated processing of your information, such as in connection with our fraud checks. 

To exercise any of these rights, please contact our Data Protection Officer in writing at Thanet Drink Drop

Changes To Our Privacy Policy

We update this privacy policy from time to time, so remember to check back in every so often, in case anything has changed and, where appropriate, we may notify you of the changes, for example by email or push notification.

This privacy policy was last published in August 2023.